Frequently Asked Questions

All of our products are made in Vancouver, Canada.

Once you place an order, you will receive an order confirmation email with your order number. Your order will be processed and shipped within 3-5 business days during regular seasons. During busy times such as Christmas and the holidays, your order may ship between 5-10 business days. Orders placed on weekends and holidays will be processed the next business day.

Our team is working hard to get orders shipped as quickly as possible. Once you place an order, you will receive an order confirmation email and a shipping confirmation email from us within 3-5 business days. Shipping companies may experience some delays at the moment, due to the current pandemic. We have no control over the delay for delivery once your package ships. Express shipping is available upon request for an extra cost.

We ship most Canadian orders with Canada Post and orders going to Europe and other regions via DHL. US orders are shipped via Canada Post. If you desire to use a specific shipping company, please reach out to us so that we can help you. Contact our team at info@okokocosmetiques.com if you have specific questions about your order.

We ship internationally to most countries. However, we do not ship to Macau, Hong Kong and the rest of China due to an exclusive agreement with a distributor in that region.

We usually ship orders within 3-5 business days (during regular seasons). From there the standard shipping is 5-7 business days for the US and about up to8-10 businessdays to most countries in Europe. Please bear in mind that due to the current pandemic, local delivery services may be delayed (which is out of our control). Once your order has shipped, you’ll receive a notification when your order is on the way with tracking information. If you have any questions about the state of your order, you can contact us at info@okokocosmetiques.com

This varies depending on your location as well as the weight of the order placed.

Our products can be bought directly from our online store as well as our authorized stockists that we have listed here. Please note that unauthorized sales from stores or sources other than what we have listed cannot be verified. Each and every established Okoko stockist is listed on our website for your review. We kindly ask that you please notify us if you notice the sales of OkokoCosmétiques from an unauthorized source as we need to ensure the quality control of our brand and prevent counterfeit sales.Please note that purchasing from an unauthorized retailer is a big risk and may result in you receiving used, damaged, tampered, contaminated and even counterfeit products. We cannot guarantee nor replace products purchased from retailers we have no relationship with.

You can email us at info@okokocosmetiques.comfor general inquiries Monday to Friday between 9-5 p.m PST. Please note that we are closed during weekends and holidays and will follow-up on any inquiries sent (during weekends) on the next business day. If you have any questions regarding product recommendation, recommended use and ingredients please kindly email natalia@okokocosmetiques.com. For wholesale partnerships request, email us at info@okokocosmetiques.comFor marketing and press, please email natalia@okokocosmetiques.comExpect a follow-up within 48 hours.

We are open between Monday-Friday 9-5 PM PST. We will answer all inquiries via email and phone calls during business hours.

We aim for quality over quantity and strive to offer a line of high-performance natural green beauty products that are truly desirable, luxurious and made with the finest, premium ingredients for your skin. As a results-driven brand, what we offer is an elevated line of products formulated with a powerful combination of ingredients, savoir faire and exclusive formulas developed using rare ingredients selected based on extensive R & D and achieved only through strong formulation knowledge. We refrain from using any fillers such as water or silicone to drive our production cost down and avoid using low-grade ingredients. Also, the majority of our premium (organic and unrefined) ingredients and cosmetic actives are sourced abroad which increases our production cost due to importation, duties, and currency exchange. OkokoCosmétiques uses only the most premium and highest quality natural ingredients available on the market combining the best of the best to deliver our elevated skin supplements. Many of our ingredients are among the most expensive on the market. Please note that we offer 3 distinct labels with different price points for different budget. Our black label is our standard line and our red label is our most elevated collection for luxury performance. We hope you enjoy discovering them!

We want you to have the best experience using OkokoCosmétiques. Please contact us within 48 hrs of receiving your order via email and one of our customer care team members will reach out to you to help you resolve any questions or concerns.

We are so sorry to hear this! In case of damaged product, please contact our customer care at info@okokocosmetiques.com so that we can help you. Please email us a photo of damaged goods within 3 business days of receiving it with your order number and we will get in touch with you for a replacement or refund. In case of damaged product purchased at one of our authorized retailers, we kindly ask you to get in touch with them directly. Okoko may not be able to offer replacement or refund for goods that were not purchased from us directly.

All international orders are subject to duties fees and extra charges. Please understand this is not under our control and duties fees may be charged by each respective country and their government at customs based on your country’sregulations. If you place an order and live outside of Canada, you may be charged duties at customs when your parcel arrives at destination. Duties fees will vary depending on the location and quantity of the order.

Okoko does not offer discounts. We do provide occasional free gift with purchase promotions throughout the year and always include a complimentary sample with your order. Come back to our website often not to miss any future promotion.

OkokoCosmétiquesplants-based serums containing watery liquid such asL’Élixir de Clarté, L’Élixir De Pureté andL’Élixir De Pureté PRESTIGE EDITION are all preserved using a combination of natural and broad-spectrum preservatives. The reason we believe it is important to use them in water containing product is because preservatives do serve a purpose which is to protect you from bacteria, fungus and yeast.

A: The problem is that there is a common belief that preservatives are dangerous and must be avoided, but the problem is that… We have seen it before many times. Brands selling unpreserved or not properly preserved cosmetics resulting in customers complaints and products recall. When water is introduced into a product (with no preservation), it can quickly grow various undesirable microorganisms such microbes, bacteria, fungus, and yeast. Do you want to take that risk? Most of us probably don’t want to. Preservatives do serve a purpose which is to protect consumers from bacteria, fungus, and yeast. At OkokoCosmétiques we do this to ensure quality and safety to our customers as all products containing water MUST be preserved to prevent mold, yeast and fungal growth. We don’t ever want to risk the well-being of consumers and abide by strict guidelines for safety.Our serums containing water have been challenged tested by external labs and have passed microbial testing. Our anhydrous oil-based products (that don’t require contact with water) do not contain any preservatives. Oils and butters don’t provide the kind of environment that are conducive to microbial growth, but we do use antioxidants like Vitamin E and rosemary extract to prevent rancidity.

Yes. Our products contain low % of therapeutic grade organic essential oils for their potent properties as well as to provide the natural fragrance to our products as we do not use synthetic fragrances. We follow the International Fragrance Association (IFRA)essential oils dermal limit concentration for leave on products to ensure that our products will not trigger sensitization, irritation or photosensitivity.

If you don’t wish to use preservatives you can use our anhydrous products. These include our face oils such as Les 16 Précieux andL’Élixir de Manuka. You can also use the Sublime Balm, Secret Du Dragon Lip Serum as well as our clay masks D’Tox Noire and La Boue De Beauté, as they are in powder form and contain no water. As long as you are not using a product that contains water you can refrain from using preservatives. However, if water is going to be used in a product, then a preservative is needed.

We want to make sure you’re choosing the correct OkokoCosmétiques routine for your skin.You can go to our website to find out which products are most suitable by booking a personalized consultation with one of our formulators and beauty experts to get a custom Okoko routine to meet your specific skincare needs.

Although we ideally prefer to recommend products on a case by case basis as every person can have slightly different skin conditions, we usually recommend our Purifying Collection. This includes La D’tox Noire (purifying detox mask),L’Élixir De Puretéserum, and theL’Élixir de Manuka oil-serum. Using a combination of these products will help to reduce the appearance of breakouts and blemishes using ingredients that are known to have purifying and antimicrobial properties.

We recommend using a combination of products that will both hydrate and moisturize your skin. If your skin is dehydrated, we always recommend using products that will quench your skin such as BeautéMajestique, L’Élixir De Pureté, L’Élixir De Pureté PRESTIGE EDITION and La Perle Enviro Defense Hydrating Mist for more mature skin. They contain the added cosmetic actives that provide powerful environmental defense and concentrated antioxidant protection. We also recommend applying a moisturizer on top of these serums to provide extra nutrition and lock in hydration with an occlusive layer. This can be done by using Les 16 Précieux Face Oil as well as Sublime Balm. They both contain high-performance botanicals with known anti-aging properties such as seabuckthorn oil, carrot resin and fermented willow bark for increased hydration. These various products contain powerful antioxidantsand cosmeceuticals such as bakuchiol, dragon’s blood extract, beech tree bud extract, cosmetic prebiotics, white lupin, lycopene, tomato oil, prickly pear, CoQ10, astaxanthin and liposomes for increased benefits and a better delivery system of the precious ingredients. These are carefully selected ingredients that we have researched for you andhave been shown to deliver comprehensive results to your skin which we know you will love!

Our clay masks La D’tox Noire and La Boue de Beauté both come in a dry powder form. This allows for you to customize it according to your needs. You can activate your clay mask with water or aloe vera on a one to one ratio. You can also combine it with unpasteurized honey, greek yogurt and avocado for a deeper hydrating effect and for added benefits and results. The ideal consistency is a mud (paste) like texture (that is not runny) so that you can paint it on using a clean facial brush. Leave the mask on anywhere between 5-10 minutes when mixed with water alone, or you can leave it on for up to an hour when mixed with unpasteurized honey for example. Rinse off with warm water and gently massage it when rinsing it off for a gentle exfoliating facial polish effect. You skin will be then ready to better absorb and utilize the high-performance ingredients in your precious serums.

Our serums vary in application methods but are all very concentrated therefore you only need a little bit to obtain good results. For L’Élixir De Clarté, you would apply 2-3 pumps on a cotton pad and apply it across your face and décolleté similar to a toner application. You can use L’Élixir De Clartéas a chemical exfoliant and it also performs very well as a makeup remover or after masking (to remove any light residue). If you are looking for a powerful brightening routine, you can use a vitamin C serum (with a low ph) after using L’Élixir De Clarté, which works to increase the efficacy of your serums due to the mild exfoliation allowing a better penetration.

Shake well before each use. Apply 1-2 pumps of serum on clean skin morning and evening. Smooth evenly over your face and neck.

Shake well before each use. Apply 1-2 pumps into your hand and then massage it into your face and décolleté and finish by pressing it in.

Both serumsare applied in the same way. Apply a drop of oil on each fingertip on one hand and press against the other hand’s fingertips and then proceed to massage and press into your skin. You can use our face oils as stand-alone products (after cleansing), or together with one of our water-based serums or as the last step in your routine, as a moisturiser. Use once or twice a day as needed.Our face oils are versatile and can also be used together with a mist or water-based serum for a deeper hydrating effect. Spot treatment: You can also useL’Élixir de Manuka as a spot treatment on specific breakouts and blemishes.

L’Élixir De Clarté is a mild brightening chemical exfoliant that uses 5% AHA’s naturally sourced from blueberries, sugar cane and citrus to gently remove dead skin cells. This Elixir contains naturally derived glycolic acid, lactic acid and citric acid. You can use L’Élixir De Clarté in your night skincare routine (with a cotton pad in the same way you would apply a toner) to gently exfoliate skin and removes dead skin cells, revealing new, fresh, smoother and brighter looking skin. By doing so, it also helps to increase the efficacy of your serums applied after. If you are new to AHA’s or haven’t used L’Élixir De Clartébefore, use it every other day to allow for your skin to adjust. If you are also using L’Élixir de Pureté, Sang du Dragon serum in your routine, use it in the morning and L’Élixir De Clartéin the evening. L’Élixir de Pureté, Sang Du Dragon is an elevated oil-free high-performance serum designed to clarify, bring deep hydration and improve problematic skin. It uses high-performance ingredients known for their purifying properties like Dragon’s blood resin extract, niacinamide, willow bark and glucosamine which also work together to provide an effective anti-inflammatory treatment. L’Élixir de Puretéreduces the appearance of breakouts and blemishes, helps to diminish the appearance of dark spots and smooths fine lines and wrinkles. It also softens and smoothes skin and improves irregular skin texture. L’Élixir de Pureté is fast absorbing and can be used both morning and night underneath your favourite moisturizer or preferred face oil. We offer 2 different versions of L’Élixir de Pureté, including the original, initial version called White Label and our recent, elevated version called The Prestige Edition or Red Label. Learn more about our labels here.

Each of our labels is distinct and caters to different skin needs and concerns. Our black label is Okoko classic brightening and radiance collection. Our white label is our elevated purifying and clarifying collection. Finally, our red label – Prestige Edition is our premium label for luxury performance designed to prevent signs of aging and for environmental protection.

We don’t recommend using AHA’s prior to sun exposure as it may make your skin more sensitive to UV rays which is why we recommend using them in the evening. Please note that before sun exposure, it is recommended to apply sunscreen on the regions where the product containing AHA was applied. In case of sensitivity to AHA, use of product should be limited in frequency or duration. Always use a high-quality mineral sunscreen when in the sun and when you’re incorporating AHA’s in your skincare routine.

Although the Sublime balm contains many ingredients that are favorable prior to sun exposure (loads of antioxidants called carotenoids), it also has a small amount of naturally derived oil soluble AHAs. The amount is too low for irritation to occur but as a preventive gesture, we prefer to suggest using Sublime after sun exposure. Use it every day on the face and body after sun exposure to boost your tan and summer glow. You can use it in the daytime if you are not particularly going to expose your skin to the sun. Sublime balm is truly multi-purpose and can also be used as a night balm, eye balm, daily moisturiser (mix together with your favorite oil) and also as a cleanser (the balm emulsifies when in contact with water). You can do so much with Sublime!

We are currently not hiring. However, we invite you to come back often and check regularly on our careers page for new job openings.

We use certified organic ingredients in our products however our company is not certified organic. We have identified our certified organic ingredients with an * on each of our product page description. Our products are 100% natural, high-performance and you can see our various certifications on our packaging.

Our products typically have a 6-12-month+ shelf life. Our water-based serums should be used within 3 months after opening. Our oil-based serums and balms should be used within 6 after opening. Our clay-based masks should be used within a year after opening. For more details, please refer to our product expiry information here.

Yes. OkokoCosmétiques has been published in several magazines such as Fashion Magazine, Vancouver Sun, Huffington Post, Lainey Gossip, Organic Spa Magazine, Fresh Magazine, Vancouver Magazine, BC Living and many others. For press inquiries and blogger collaboration, kindly email natalia@okokocosmetiques.com